Number: 722
MemberFee: No Fee for Members
Contact: (309) 268-8430 or mtu8training@heartland.edu
This course provides officers with the skills to handle, manage, and de-escalate verbal conflict and hostility.
Course Objectives:
• Create a safer environment for officers and citizens
• Enhance the professional image of officers to the community
• Become more effective at gaining compliance & cooperation from citizens
• Improve the relationship between law enforcement and the community