Number: 711
MemberFee: No Fee for Members
Contact: (309) 268-8430 or mtu8training@heartland.edu
This class examines people principles that build & support professional relationships, sometimes with people we would rather not know! The class categorizes people you supervise & work with laterally. It examines communication styles of people with whom we interact regularly & how to proceed successfully.
The class examines & discusses:
Category 1: How to assess, & assertively respond to covert & overt manipulation in subordinates & other Supervisors.
Category 2: Ways to strengthen subordinates who lack confidence, lack coping skills for handling their personal lives, are disorganized in their work habits, & inconsistent in their work performance.
Category 3: Ways to build a work team mentality for achieving the Department mission & supporting each other in the squad.
Jan will underscore the importance of building a trust baseline with all Department personnel by being ethically consistent & predictable, regardless of another’s behavior. Emphasis will also be placed on self-awareness, self-management, & social awareness skills when communicating in the house.
Jan teaches this class in a workshop environment. Participants will work on situations in small groups with varying communicator’s tactics & personality types.