Verbal Defense & Influence
Number: 33
MemberFee: No Fee
Contact: 309-268-8430 or mtu8training@heartland.edu

Verbal Defense & Influence is a tactical communication training course. The principles and tactics taught enable students to use "presence and words" to calm difficult people who may be under severe emotional or other influences, redirect the behavior of hostile people, diffuse potentially dangerous situations, perform professionally under all conditions, and achieve the desired outcome in the encounter.
Topics Include:
• Street Communication Principles
• The Art of Paraphrasing
• The Four Appeals of Persuasion for Difficult People
• Command Presence Under Fire
• The Limit of Words
Goals of the Course:
• Increased Officer Safety
• Enhanced Professionalism
• Decreased Citizen Complaints
• Decreased Vicarious Liability
• Decreased Stress
• Increased Court Power
• Decreased Cynicism
• Increased Morale

Instructor & Location Date/Time