Street Sergeant: Evidence-based Practices in First Line Supervision
Number: 694
MemberFee: No Fee for Member Agencies
Contact: 309-268-8430 or mtu8training@heartland.edu

To help provide public safety first-line supervisors with the perquisite skills vital to lead and manage in the field, the Dolan Consulting Group has developed a one of a kind evidence based first-line supervisors course entitled Street Sergeant: Evidence-based Practices in First Line Supervision. The course is presented by experienced and respected public safety leadership instructors.
No public safety organization can function without good first-line supervisors. The first-line supervisor is the most influential position within the organization. First-line supervisors have a major impact on the personnel they supervise, and are crucial to the implementation of any policies or directives from upper management. First-line supervisors communicate the values and standards of the organization to the men and women under their supervision, are the most direct management contact with the public, and lead the daily work of the organization. The first-line supervisor role, therefore, demands strong leadership, self-confidence, competence, management skills, and an understanding of how to influence their subordinates, the organization, and the community.
This first-line supervisors’ course will provide attendees with the knowledge necessary to lead well in the first-line supervisor role within a public safety organization. This course covers such topics as basic leadership principles, ethics in leadership, verbal communication skills, employee coaching and counseling techniques, evidence-based police field supervision techniques, addressing problem employees, sources of legal liability, and officer mental and physical wellness. Taught by a cadre of instructors who all possess graduate degrees and a mixture on legal or law enforcement field experience, this course is designed for any new leaders, experienced leaders wanting a refresher course, and any officer, deputy, trooper, or detective interested in moving up into a leadership role within their organizations. This is a rigorous course that will provide attendees with a considerable amount of useful information, require attendees to engage in in-class practical exercises to practice the skills they are being taught, and require attendees to complete a comprehensive written final course review to earn their certificates of completion. These standards help ensure attendees will leave this course transformed and equipped to lead with confidence within their organizations.
Training Objectives:
Police Field Leadership
• Fundamentals of leadership, management, and supervision
• Commander’s intent
• Unity in command
• Don’t let the training tape run out
• Grit and passion
• The leadership test
Ethical Police Leadership
• Understanding unethical police behavior
• Groupthink
• Building and maintaining an ethical work environment
• Inspect what you expect
• Surviving Verbal Conflict
• The ethical appeal
• The logical appeal
• Verbal deflection and re-direction
• The emotional appeal
• Confirming non-compliance and taking action
Performance Coaching & Counseling
• Performance theory
• Coaching principles
• Feedback process
• The 24-hour rule
• Confronting undesirable behaviors
• Creating a motivated workplace and improving morale
Evidence-based Police Leadership
• Officer and supervisor typologies
• Communicating expectations
• Leadership by example
• Officer capabilities and opportunities
• Effective use of reward systems
Making Discipline Stick
• Proportionate and consistent punishment
• Evidentiary standards
• Due Process Requirements
• Procedural Requirement
• Extenuating circumstances
Supervising the Toxic Employee
• Recognizing the toxic employee
• Identifying toxic individuals before they become your toxic employee
• Recognizing the legal avenues toxic employees abuse
• Performance evaluation issues
• Legally confronting toxic employees
Supervisor Liability
• Understanding summary judgement
• Costs of discriminatory discretion
• Long-term liability of “bad hires”
• Retaliation liability
• Confronting sexual harassment
• Rules regarding civilian recordings of officers
• Guidelines on officer social media use

Instructor & Location Date/Time
8:30 a.m. - 4:30 p.m.