Customer Service in Today's Public Safety Communications
Number: 738
MemberFee: No Fee for Member Agencies, $199 Fee for Non-Member Agencies
Contact: No Fee for MTU 8 Members (Contact MTU 8 to register.)

Non-MTU 8 Members: $199.00 fee for all other seats
(APCO Full, Associate & Commercial Members receive a $20 discount). Visit APCO’s website to register: https://apconetforum.org/eweb/DynamicPage.aspx?Site=MyAPCO&WebCode=APCOScheduleRegistration; Class #: 51773

*Late Registration Fee: Any registration received within ten (10) days of the class start date is subject to a $25.00 late registration fee.

Providing satisfactory customer service in the high energy, often high stress field of public safety communications, is paramount to successful performance in this profession, both for the individual telecommunicator as well as the agency they represent.

This course addresses all aspects of customer service and how it impacts the industry. Although intangible, it is a critical component that must be understood and applied in excellence to every situations.

Topics include:
• Defining customer service
• Customer attitudes and expectations
• Customer service in public safety
• Impact of customer service on public safety
• Communications Center Customer Service in Action
• Customer service and quality control
• Investigating complaints
• Improving customer service in the communications center

Instructor & Location Date/Time