Mental Health Intervention, Crisis Negotiation & De-Escalation for Non-Sworn Public Safety Personnel
Number: 745
MemberFee: No Fee
Contact: 309-268-8430 or mtu8training@heartland.edu

While the legislative requirements for police training in the subjects of mental health and de-escalation have skyrocketed in recent years, a critical element has been forgotten. Non-sworn public safety staff and emergency dispatchers have fallen behind in what are arguably the most important skills they may need. Ever on the front line of these emergencies, and most often the first point of contact, these vital pieces of the puzzle need to be considered for the critical role they play.

This 8-hour training is specifically designed for 911 dispatchers, telecommunicators, 911 call takers, and any non-sworn staff required to interact with the public. We will cover the basics of identifying someone in a mental health crisis, de-escalation techniques, and crisis negotiation principles. These techniques are mandatory for those interacting with the public, and are applicable in person and over the phone. Also covered are legal requirements and mandates imposed on emergency call centers, focusing on Standard of Care and the most current legal findings. Of equal or greater concern is the lack of support and information on debriefing traumatic incidents and self-care. Developing current policies and recognizing the need for training and recognition stress the importance of these, and is paramount in helping our non-sworn staff be healthy and successful.

At the end of this course, students should have a working knowledge of basic negotiation principles and practice, recognizing mental illness, crisis management, de-escalation techniques and practice, self-care and health options, legal requirements (including ADA regulations), and best practice for non-sworn interaction with the public.

Instructor & Location Date/Time
8:30 a.m. - 4:30 p.m.