Anger De-Escalation Inside-Out
Number: 756
MemberFee: No Fee for Member Agencies
Contact: 309-268-8430 or mtu8training@heartland.edu

This course examines multiple reasons for hostile, angry communication from the inside out. It recognizes prototype patterns of behaviors and communication tools for building connectedness, with the goal of increasing officer personal safety and decreasing personal liability. It examines how to use the eight nonverbal systems to not escalate anger to work towards the safest incident for all parties present.

The course discusses how a suspect’s communication verbiage, style and nonverbals can easily trigger/increase negative verbal and nonverbal reactions from officers, setting off a chain reaction that can trigger the Use of Force. The class will discuss how to avoid this chain reaction.

Attending sworn personnel will be able to review & discuss:
• The definitions of anger, emotions/feelings, moodiness & implicit biases
• The impact of honest self-appraisal, modeling & memory on accurate de-briefing
• How each factor feeds provocations & anger prototypes
• Actions of officers with rigid anger
• Seven steps for cognitive mature anger management
• Officer derived benefits from anger management
• How Law Enforcement agencies define maturity & professionalism
• What to expect from mentally ill subjects & officer de-escalation methods
• Job impact on Officer physical, emotional & mental well-being
• Benefits & deficits of hypervigilance
• Why officers must build and sustain physical, emotional and mental balance to reduce internal anger and hostility
• How officers can set themselves up for success regarding anger

Instructor & Location Date/Time
8:30 a.m. - 4:30 p.m.