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Alexandra Kitty Nelson is a retired police sergeant in the northwest suburbs of Chicago/CIT Coordinator. Ariana Kitty is a 9-1-1 center director for Paducah KY. Francesca Kubica is a 9-1-1 professional.

This course expands on the CIT Concepts for 9-1-1 Personnel Day 1: Understanding CIT course. Students will review de-escalation techniques and connecting with callers. Most of the day will be…

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Crisis Intervention Team (CIT)-trained law enforcement officers are well-established throughout the nation. CIT Concepts for 911 Personnel Day 1 was created to meet the persistent need for Mental Health Awareness in…

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